Zarządzanie kompetencjami pracowników hotelu
Ładowanie...
Data wydania
2011
Autorzy
Tytuł czasopisma
ISSN
1643-8299
eISSN
Tytuł tomu
ISBN
eISBN
Wydawca
Oficyna Wydawnicza AFM
Abstrakt
A determinant in increasing a hotel’s competitive advantage in the tourist market is, among other things, the quality of provided services, achieved by making appropriate use of the competence of the hotel staff. Considering the abovementioned thesis, the main aim of the article is to present the process of managing the staff’s competence, and particularly the nature, features, elements, and types of the personnel’s competence, as well as the tools used in assessing competence.
Opis
Tematy
Słowa kluczowe
competence, competence of hotel staff, managing competence, methods of evaluating the hotel staff’s competence
Źródło
Państwo i Społeczeństwo 2011, nr 1, s. 275-293.